EXPERIENCE THE ICON DIFFERENCE
Your insurance company may ask you to have your vehicle repaired at a regular body shop they recommend. However, your insurance company will allow you to have your vehicle repaired where YOU prefer. We will work on your behalf with all insurance companies. We will advise you exactly how the insurance adjuster proposes to repair your vehicle. Your interest is our only goal. We will act on your behalf with the insurance company involved to make sure your vehicle is repaired correctly. Our collision specialists guarantee your total satisfaction with our service and repairs.
How will I know when my car is ready?
You will be notified when your vehicle is ready to be picked up. You can also check this website. Our website is updated often. All you have to do is click the Repair Status button at the top of the page. We will also call you and email you as well. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Can you match the paint color without having to paint the entire vehicle?
Today's modern factory finishes incorporate multiple layers of highly specialized paints. ICON Collision Services uses the best automotive paint system on the market today. Our paint personnel are factory trained to deliver you a premium quality product. In almost all cases, a perfect color match is attainable when panel painting. Blending adjacent panels may be required. There is rarely a need to paint the entire vehicle.
Is my vehicle a total loss if the frame is damaged?
No. A car is a total loss only when the price of repairs exceeds the insurance company's determined value of your vehicle. Today, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of-the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
How will I know if my car is a total loss?
ICON Collision Services will not repair total loss vehicles for many reasons. The best reason is that it is not in your best interest. Most insurance companies use the 75% rule. This rule is simply that the repair can not exceed 75 percent of the pre loss value. We will notify you as soon as we consult and agree with your insurance company.
Who do I pay my deductible to?
If the claim is under your insurance policy, your insurance company will pay the claim over the amount of your deductible written in your policy. You are responsible to pay ICON Collision Services the deductible amount when your car is ready. If you are a claimant and the other parties insurance accepted responsibility, you will not have a deductible.
What forms of payment do you accept?
ICON accepts Master Card, Visa, American Express, Discover, Personal Checks and Insurance Company Checks.
Will you bill my insurance company?
In most cases we will.
Your contact person will advise you if there will be a need to collect the funds
before the delivery of your vehicle is possible. There are a select few
companies that unfortunately do not act in good faith when promising payment and
ICON reserves its
right to require payment in full when it is deemed necessary to secure funds.